The challenge
Suppressed listings, discovered too late
The brand faced a recurring issue on Amazon, where their SKU listings were regularly suppressed, resulting in a negative impact on sales and brand visibility. Discovering and resolving these suppressed listings often took up to 14 days, causing further delays in addressing the problem.
01
Recurring suppressions
SKU listings regularly suppressed, hurting sales and visibility
02
Up to 14 days
To discover and resolve each suppressed listing
03
No bandwidth
Not enough time or resources to expedite resolution
Unfortunately, the brand lacked the necessary time and resources to expedite the resolution process for suppressed listings, ultimately resulting in lost revenue opportunities.
The solution
Tickets filed within hours, automatically
With Ecommerce Sales Automation on CommerceIQ's integrated retail ecommerce platform, the brand used AI and automation to ticket suppressions within hours, diagnose why they happened, and run sales operations from one place.
Before
With Ecommerce Sales Automation
Up to 14 days to resolve
Suppressed listings discovered and fixed slowly
Tickets within hours
Suppressed listings are flagged automatically on Amazon
Unclear causes
No fast way to tell why a listing went dark
Legitimate suppressions identified
Quickly flags inventory or compliance issues so the brand can address them
Limited time and resources
No capacity to expedite resolution
One source of truth
Sales operations, performance, and forecasting are connected
The results
Pet Food Brand stems revenue leakage with automated ticketing
In less than three months, the brand prevented $428K of revenue leakage by flagging and ticketing unavailable SKUs, with more than a third of tickets resolved immediately.
Performance results
$428K
Revenue leakage prevented
By flagging and ticketing unavailable SKUs
37%
Tickets resolved immediately
Effectively preventing sales leakage
40+
Inventory gaps identified
Cases where inventory couldn’t meet demand
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