Summary
Recurring Amazon shortages were costing a $200M+ appliance brand millions, and no one could explain why. CommerceIQ traced them to a shipping-format mismatch, then automated every dispute to recover $2.28M within 12 months.
The challenge
Shortages with no explanation
The brand kept seeing shortages on Amazon. Unknown pallet and carton category discrepancies were causing the platform to misclassify incoming orders.
With no visibility into the cause on its own side, the problem was inexplicable, recurrent, and costing the brand millions.
01
Inexplicable
No visibility into what was causing shortages
02
Recurrent
The same shortages kept coming back
03
Costly
Lost revenue running into the millions
The solution
Root cause found, disputes automated
Using CommerceIQ's integrated retail ecommerce platform, the brand ran a root cause analysis on its recurring shortages. It found that its ASN formatting was inconsistent with pallet-level shipments, because the format was only accepted for cartons.
Prior dispute methods couldn't detect this. With Profit Recovery Automation in place, the brand used CommerceIQ's AI and automations to:
01
Automated disputes
Shortages were disputed after Amazon Smart Match with no manual input required.
02
One source of truth
Shortage claims, dispute approvals, resolution rates and more in one place
03
Root cause analysis
Recurring problems prevented at the source
Before
With Profit Recovery Automation
Unknown cause
Pallet and carton discrepancies went undetected
Root cause found
ASN formatting didn’t fit pallet-level shipments
Prior dispute methods
Couldn’t detect the problem
Automated disputes
Filed after Amazon Smart Match, no manual input
Recurring shortages
Costing the brand millions
$2.28M recovered
In phase one of the dispute process alone
The results
Recovering millions from Amazon shortages
Within 12 months, the brand recovered $2.28M in profits in phase one of the dispute process alone. Disputes surged early to catch older shortages, and the resolution rate stayed high over time.
Performance results
$2.28M
Profits recovered
In phase one of the dispute process alone
55.2%
Dispute approval rate
Remained high throughout
2,300+
Shortages disputed
Filed automatically, no manual input
12 months
Time to results
From activation to recovery
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