The challenge
Shortages with no one to dispute them
The brand faced challenges in managing shortages, which required significant time and resources to handle manually. The vendor responsible for managing shortages on Amazon did not have the capacity to address them, resulting in no disputes being made outside of Smart Match.
01
Manual effort
Shortages took significant time and resources to handle
02
No vendor capacity
No disputes made outside of Smart Match
03
5% COGS loss
Shortages eroding Amazon cost of goods sold
As a consequence, these shortages were impacting the brand's cost of goods sold (COGS) for its Amazon operations, amounting to a 5% loss.
The solution
Every shortage, disputed automatically
With Profit Recovery Automation on CommerceIQ's integrated retail ecommerce platform, the brand used AI and automation to dispute every shortage, track every claim in one place, and stop problems at the source.
Before
With Profit Recovery Automation
No disputes outside Smart Match
The shortage vendor had no capacity to address them
Every shortage disputed
Automatically, as they occur after Amazon Smart Match, with no manual input
Manual shortage management
Significant time and resources spent on every claim
One source of truth
Shortage claims, dispute approvals, resolution rates, and more in one place
A 5% COGS loss
Shortages eroding Amazon margins
Root Cause Analysis
Prevents problems from recurring
The results
Thousands of shortages ticketed as they occur
Within 4 months, the brand recovered $1.36M of profit in phase 1 of the dispute process and disputed over 1,500 shortages, with a notable surge in the first month of automation that effectively addressed older shortages.
$1.36M
Profit recovered
In phase 1 of the dispute process
~90%
Profit recovery rate
On non-Smart Match shortage invoices, up from 2%
1,500+
Shortages disputed
With a surge in the first month, clearing older shortages
Ready to take your ecommerce strategy to the next level?
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